Refund Policy

At Beri Crush Vape, we are committed to providing our customers with the highest quality vaping products. We understand that sometimes things don’t work out, and we want to make sure the return process is as easy and stress-free as possible. Below, you'll find everything you need to know about our refund and return process.

Initiating a Return

If you need to return a product, we’re here to help. To initiate a return, please contact our customer service team via email. Our friendly agents will assist you throughout the entire process to ensure that everything goes smoothly.

Refund Timeframe

We want you to be completely satisfied with your purchase. Therefore, we offer a 15-day return window from the date of purchase. To ensure a smooth return process, please reach out to us within this timeframe.

Return and Exchange Limitations

To ensure fairness for all our customers, we have a few return and exchange limitations:

  • One Return or Exchange Per Month: We allow one return or exchange per customer per month to maintain fairness.

  • Refund Limit: Refunds apply only to purchases up to $100, excluding shipping costs.

  • Orders Over $100: For orders over $100, refunds will be granted at Beri Crush Vape’s discretion.

  • Taste Preferences: We do not accept returns based on taste preferences. Please make sure you are confident in your flavor choice before purchasing.

Return Process

Once we receive your return or refund request, we will process it within 1-2 business days. A return authorization from Beri Crush Vape is required before you can return an item. Please note that we may ask for feedback about the product to ensure we’re addressing your concerns properly.

Non-Defective Returns

For non-defective returns, please note the following:

  • There will be a 25% restocking fee for non-defective products returned.

  • The product must be unopened to be eligible for return.

Product Inspection

When you receive your products, we recommend inspecting them immediately. We can only accept return or exchange requests for products that are defective. If you find any defects, please contact us within 15 days of your purchase for assistance.

  • Opened Products: For opened products, store credit will be issued instead of a refund.

  • Shipping Costs: If shipping costs are not included in the price of the product, the customer will be responsible for paying them.

Please keep in mind that returns or exchanges not following these guidelines may be denied.

Lost or Stolen Packages

While we make every effort to ensure the safe delivery of your package, Beri Crush Vape cannot be held responsible for packages that are lost or stolen once the carrier confirms delivery. If you believe your package has been lost or stolen, please contact us at support@bericrushvape.com, and we will assist you in filing a claim with the carrier.

Incorrect Addresses

If your package is returned to us due to an address error, being marked as "unclaimed," or being deemed undeliverable by the carrier, please notify us via email. Once we receive the returned package, we will process your return and issue a refund. A 25% restocking fee may apply for orders that received free shipping.

Why Choose Beri Crush Vape?

We are committed to making the return process as seamless and customer-friendly as possible. If you have any questions about our refund policy or need assistance with a return, don’t hesitate to reach out to our customer service team. We are here to make sure you are completely satisfied with your purchase.

Thank you for choosing Beri Crush Vape! We appreciate your business and look forward to continuing to serve you.